Privacy Policy

Anxiety Matters (and www.anxietymatters.com), hereafter referred to as 'Anxiety Matters', is a trading style of Avon Therapy Services. 

Any and all use of this website constitutes agreement to the privacy policy set out herein, as well as agreement to the website terms and conditions.

This privacy policy sets out how 'Anxiety Matters' uses and protects any information that you give 'Anxiety Matters' when you use this website.

'Anxiety Matters' is committed to ensuring that your privacy is protected.

Should you provide information about yourself, then you can be assured that it will only be used in accordance with this privacy statement.

By submitting personal details to Anxiety Matters via online forms, e-mail, telephone or face-to-face, you are deemed to have agreed that such data may be processed as laid out herein.

Anxiety Matters may change this policy from time to time by updating this page. You should check this page regularly to ensure you are aware of any changes. This version of the privacy policy is effective from the 3rd of May 2007.

What we collect

We may collect the following information:

• Your name
• Your address
• Your e-mail address
• Your telephone number
• Your location
• Your age
• Articles or stories you may submit for inclusion
• Any other details you supply

What we do with the information we gather

Newsletter

When you submit your e-mail address in order to receive the e-mailed newsletter, you agree to us periodically sending you the newsletter in e-mail format. We will not use your e-mail address for any other purpose than for the purposes of this newsletter.

You can unsubscribe to the newsletter at any time by entering your e-mail address on the newsletter subscription form, and selecting the 'unsubscribe' option. Please be aware that it may take a while to process your unsubscribe request.

'Your Story'

If you submit a story via the 'tell us your story' feature, we may, subject to editorial evaluation, publish your story on the website and in the newsletter. By submitting the 'story' you are giving us permission to publish the information given, and agree that you own the sufficient copyright permissions to grant this permission.

The editors reserve the right to refuse to publish the 'story', or to edit the 'story' without notice.

'Submit an Article'

If you submit an article via the 'submit an article' feature, we may, subject to editorial evaluation, publish your article on the website and in the newsletter. By submitting the 'article', you are giving us permission to publish the information given, and agree that you own the sufficient copyright permissions to grant this permission.

The editors reserve the right to refuse to publish the 'article', or to edit the 'article' without notice.

Wishlist

If you submit information via our 'wishlist' feature, you agree to allow us to use the information that you give to improve our service and website content.

Contact Us

If you submit information to us via the 'contact us' feature, we will use the information you supply in accordance with the nearest applicable 'feature' privacy policy. For example, if you use the 'contact us' feature to request additional website content, we will process the information given in accordance with the privacy policy for the 'wishlist'' service. 'Anxiety Matters' will choose which 'feature' is the nearest match.

All sources.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To determine your preferences
• To gather any further details that might help us to handle your request more quickly and effectively
• To enable us to determine the location and age demographics of those who use the web forms
• We may use the information to improve our products and services.
• We may send follow-up e-mails from time to time to ensure that you have received a satisfactory level of service
• To publish 'stories' and 'articles' submitted for us for inclusion.

Due to the availability of telephone, mail, and e-mail contact, the use of the forms on the website is entirely optional. If choosing to use the contact form to contact us, the e-mail address is the only required field.

All information gathered is used as appropriate for our business purposes, including maintaining client records and associated accounting procedures.

Security

We may store the information given in manual (paper based) and/or electronic format, and whatever the method of storage, we are committed to ensuring that your information is secure.

In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Please note that we use standard, commercially available third party e-mail software and services. E-mail correspondence should not therefore be considered secure.

Website Hosting

We use commercial website hosting services which handle data transfer between the server and the browser, and vice-versa. As a function of the server activity, certain basic information about the browser (IP address, browser version, operating system, pages accessed etc) is logged. We have secure FTP access to this information.

How we use cookies

Our website does not use cookies.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties. 
Exceptions to this are:

• Where we believe we are required by law to release information
• Where we believe you present a clear and immediate danger to yourself or others

This privacy policy is part of www.anxietymatters.com, a website governed by UK law.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Looking for help with a problem?... Do get in touch... We're here to help...

If you're looking for help with an anxiety based problem, then we'll do what we can to help you.

There are lots of different ways we may be able to help you to feel better... we'd love to meet you for a chat at one of our practices, or, if you're not near us, there's the LifeShaping Process which is a superb, web based process that you can use at home!

If you're unsure where to start, or would just like to get in touch, just use the contact form below to tell us a bit about yourself, and we'll get back to you as soon as we can.